Customize Post Incident Review Report Major Incident Management

Mallidi Suma
Tera Guru

Have you ever got a requirement to customize the Post Incident Review Report before downloading it in Major Incident Management? 

I got it. Here we go !!!!

Usually when we are dealing with a major incident, we end up creating many Incident Tasks. Also, we tag the major incident as a parent incident to many child incidents. The Out of the Box Post Incident Review Report of Major Incident is not auto-populating Child Incidents and Incident Tasks. We created a custom UI page and added these 2 lists in the Details section of the PIR Report Major Incident Management.

 

Follow the below steps to customize the PIR Report:-

Step 1:- Copy the existing post_incident_report_pdf UI page in the Major Incident Management Application.

MallidiSuma_0-1683483371023.png

 

Step 2:- Paste the below code in the HTML of the UI Page as per the Screenshot:-

MallidiSuma_1-1683483381685.png

Script:-

<div class="related-list">
<g:macro_invoke macro="sn_major_inc_mgmt_pir_report_related_list_table" table="incident_task" title="${gs.getMessage('Incident Tasks')}" query="incident=${jvar_sysparm_sys_id}" columns="number,state,assignment_group,assigned_to,short_description" />
</div>
<div class="related-list">
<g:macro_invoke macro="sn_major_inc_mgmt_pir_report_related_list_table" table="incident" title="${gs.getMessage('Child Incidents')}" query="parent_incident=${jvar_sysparm_sys_id}" columns="number,state,assignment_group,assigned_to,short_description" />
</div>

Step 3:- Copy the EndPoint of your custom UI page.

Step 4:- Open Major Incident Properties and paste the above-Copied URL in the "PIR export ui page url" Property as per the screenshot below.

MallidiSuma_2-1683483680016.png

It will render as below:-

MallidiSuma_4-1683484470496.png

 

Please mark it as helpful, if it helps you !!

 

6 REPLIES 6

Rekha N
Tera Contributor

Helpful.Thank you Suma 👍 

 

Nijamuddin Khan
Kilo Contributor

I have requirement to add new fields to Major Incident Post Incident Report.

Fields are added to major incident form but not getting an idea through script how to reflect them on Post Incident Report.