Customizing Related search on Incident form!

[Community Alums]

Hi,

I wan to customize the related search which is present on incident form. 

To be precise, i want to remove few search options as highlighted in below screen shot. Please suggest me on this. Thank You!

Thank you!

Regards,

Ganesh 

[Saurav11 · Accepted solution]

Hello,

Please do the below:-

Go to Search Context

Then open the Search Context for incident deflection

In the incident deflection you will have an related tab of additional resource configuration

Click on the Edit and remove the option which you do not want and save it

Please mark answer correct/helpful based on Impact

[Sagar Rd]

HI @Saurav11 

Above explanation was clear and useful. I have a situation to add a new related search option with a condition. So how can we add a new related search option.

Thank You