Customizing the "Your request has been submitted" Section to Show Other Variables

dmullinax
Mega Guru

We built this custom table that extends the Task table.

In our Service Portal, when we click on the ticket it looks like this.  This is after the ticket is submitted.

The area I have circled, shows the status of the ticket.
my_tickets_screenshot.jpg

 

How do we further customize this section to show all of the other variables from the form?
front_end.jpg

1 ACCEPTED SOLUTION

Saurabh Gupta
Kilo Patron
Kilo Patron

Hi,
https://dev156891.service-now.com/sp_widget.do?sys_id=5736bf52cb30020000f8d856634c9c2d

Change the instance with your instance.

 

 


Thanks and Regards,

Saurabh Gupta

View solution in original post

3 REPLIES 3

Saurabh Gupta
Kilo Patron
Kilo Patron

Hi,
In OOTB widget, all variables are visible.

 

Below is code of OOTB widget-

SaurabhGupta_0-1694013217666.png


 


Thanks and Regards,

Saurabh Gupta

Thank you.  Can you point to the documentation or hint how I can get to this code?

Saurabh Gupta
Kilo Patron
Kilo Patron

Hi,
https://dev156891.service-now.com/sp_widget.do?sys_id=5736bf52cb30020000f8d856634c9c2d

Change the instance with your instance.

 

 


Thanks and Regards,

Saurabh Gupta