SailPoint API Error

Jacob23
Mega Guru

‎09-05-2023 06:49 AM - edited ‎09-05-2023 07:02 AM

SailPoint has been integrated with my instance. Essentially what is happening is SailPoint creates a user account in AD then SNOW user table. Once creating all of this it will call the SailPoint OOTB Scripted REST API. 

 

The issue I am coming across if the API call fails to be called. This looks like a timeout based on the following error: {"error":"JWT validation failed: JWT is expired"}

 

Has anyone come across this before? I am trying to isolate if the issue is on the SailPoint side timing out on its own process, or with ServiceNow.

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2 REPLIES 2

Saurabh Gupta
Kilo Patron
Kilo Patron

‎09-05-2023 08:23 AM

Hi,
This is probably related to token expiry. Please check the lifespan of tokens.

 

 


Thanks and Regards,

Saurabh Gupta

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Jacob23
Mega Guru
In response to Saurabh Gupta

‎09-06-2023 07:44 AM

This is setup with a service account, the credentials are used to authenticate into our system with the scripted REST API. SailPoint calls our API, but I am not sure how the process fully works (trying to figure out). 

 

How is token provisioning done? Does SailPoint try to make a connection to SNOW, which then provisions a token, but due to how SailPoint is setup if it takes over an hour to do their work will SNOW come back with a token failure?

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