How to redirect URL in servicenow

[sam1212]

Hi ALL,

Some users are trying to use   https://Instance.service-now.com/incident.do or     https://instance.service-now.com/incident.do?sysparm_stack=incident_list.do&sys_id=-1   to create incident is it possible to navigate to different URL(catalog URL)

Any help is appreciated

[Abhinay Erra]

Yes, it is possible to redirect to a URL. Can you elaborate your use case?

[sam1212]

Hi Abhinay,

So elaborate little , we have a record producer to create incident by   ESS user with a detailed information required from them but they are trying these url to create incident without providing full info about the incident.

[Kalaiarasan Pus · Accepted solution]

In previous releases, interceptor could have taken care of this but it is legacy now.

I assume you are using record producer or catalog to create the records. If that is the case, I can suggest a workaround for this.

• Create a display business rule on the table with the below condition
  • current.isNewRecord()
  • Set the value to scratchpad to indicate that the new record was accessed directly.
    • g_scratchpad.invalid_access='true';
• Create/reuse any existing onload client script on the table and use something like below to redirect.

                  if(g_scratchpad.invalid_access=='true')

                                {

                                          alert("Access to this form is denied");

                                          window.location.href = 'com.glideapp.servicecatalog_category_view.do?v=1&sysparm_parent=e15706fc0a0a0aa7007fc21e1ab70c2f&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb';

                                }

[sam1212]

Hi kalaiarsanan,

Thanks i will try this and update you.