Hi,
First time poster - long time troubleshooter. Hoping somebody can point me in the correct direction.
I'm trying to customize the 'standard ticket header' to show the full description in a separate panel. Ref; attached picture. The page is partially in Norwegian because our production environment is in Norwegian.
What I've done so far is, with empty result is:
- Clone the Standard ticket header widget
- Added a panel
- Tried to pull the {{::data.description}} into this panel.
I tried following this guide, with no success.
This is the code from the widget:
<div ng-if ="data.canRead && data.headless && data.urLink" class="alert alert-info" ng-class="{'none': c.hide}">
<span class="notification-icon icon-info"><span class="sr-only">Info Message</span></span>
${Some of these comments were hidden during ticket routing to protect your privacy. Refer to the originating ticket for current status and updates - }
<a href={{data.urLink}} class="alert-link alert-text">{{::data.number.display_value}}</a>
<button type="button" class="close btn-icon icon-cross" aria-label="Close" ng-click="hideMessage()"></button>
</div>
<div ng-if="data.canRead && !data.hideHeader">
<div ng-if="data.primary_ticket_link" class="alert alert-warning">
<span class="notification-icon icon-alert"><span class="sr-only">Info Message</span></span>
${The information shown below may have additional updates. To view the latest record, <a href={{data.primary_ticket_link}} class="alert-link alert-text">click here</a>}
</div>
<div class="panel-body no-padder">
<div ng-if="!data.isEmpty" class= "form-group pull-left m-n">
<label class="label-color m-n text-xs" for="data.number.name">{{::data.number.label}}</label>
<div class="form-control no-padder no-border no-bg" id="data.number.name">{{::data.number.display_value}}</div>
</div>
<div ng-if="data.headerFields.length > 0" class="pull-right">
<div class= "form-group inline m-n"
ng-if="field.value && (field.type != 'decimal' || field.type == 'decimal' && field.value != 0)"
ng-repeat="field in data.headerFields"
ng-class="{'padder-md-r': !$last}">
<label class="label-color m-n text-xs" for="field.name">{{::field.label}}</label>
<div ng-switch="field.type">
<div ng-switch-when="glide_date_time" title="{{::field.display_value}}" class="form-control no-padder no-border no-bg">
<sn-time-ago timestamp="::field.value"></sn-time-ago>
</div>
<div ng-switch-default ng-class="{'font-bold': field.name == 'state'}" class="form-control no-padder no-border no-bg">{{::field.display_value}}</div>
</div>
</div>
</div>
</div>
<div class="panel b">
<div class="panel-heading bg-primary panel-la-jolla-default clearfix">
<div class="flex-display title-padding">
<h2 class="inline m-n m-r-sm" style="word-break: break-word;">{{::data.title}}</h2>
<div ng-if="!data.primary_ticket_link && c.data.currentActionWidget" class="inline pull-right" style="margin-left: auto;">
<sp-widget widget="c.data.currentActionWidget" page="{table:data.table, sys_id: data.sys_id}"></sp-widget>
</div>
</div>
<div ng-if="data.description" ng-init="c.description_toggle = false">
<div ng-if="c.description_toggle" id="description-toggle" aria-hidden="{{!c.description_toggle}}">
<h4 class="title-padding break-word" ng-bind-html="::data.description"></h4>
</div>
<button class="options-btn pull-left" id="wrapper" ng-click="c.description_toggle = !c.description_toggle" aria-expanded="{{c.description_toggle}}" aria-controls="description-toggle">
<div ng-show="!c.description_toggle">${Show more}</div>
<div ng-show="c.description_toggle">${Show less}</div>
<span style="font-size: 10px; padding-left:10px" class="glyphicon" ng-class="c.description_toggle ? 'glyphicon-chevron-up' : 'glyphicon-chevron-down'"></span>
</button>
</div>
</div>
<div ng-if="!data.show_info_widget && data.fields.length > 0">
<div class="panel-body">
<div class="ticket-fields" ng-if="data.fields.length > 0">
<div class= "col-md-2 col-sm-3 col-xs-4 break-word adjust-height"
ng-if="(field.type != 'decimal' || field.type == 'decimal' && field.value != 0)"
ng-repeat="field in data.fields| filter: {type:'!workflow'}">
<div ng-switch="field.type">
<div ng-switch-when="glide_date_time" title="{{field.display_value}}">
<p class="label-color size text-xs header-text">{{::field.label}}</p>
<span class="padding-sm" ng-if="field.name == 'due_date' || field.name == 'estimated_delivery'" data-toggle="tooltip" title="{{field.display_value}}">{{::field.display_value}}</span>
<span ng-if="field.name != 'due_date' && field.name != 'estimated_delivery'"><sn-time-ago class="padding-sm" timestamp="::field.value"/></span>
</div>
<div ng-switch-when="glide_list">
<p class="label-color size header-text text-xs">{{::field.label}}</p>
<span ng-if="field.reference == 'sys_user' && field.value" ng-repeat="user in field.user" data-toggle="tooltip" title="{{::user.name}}">
<sn-avatar ng-click="openProfile(user.userID)" primary="user" enable-tooltip="false" enable-context-menu="true" show-presence="true" ng-style="{'cursor':data.isExternalUser?'default':'pointer'}"></sn-avatar>
</span>
<span ng-if="field.reference != 'sys_user' && field.value">
<span ng-repeat="item in field.display_value" class="header-text">
<span data-toggle="tooltip" title="{{::item}}">{{::item}}</span>
<span ng-if="!$last">,</span>
</span>
</span>
</div>
<div ng-switch-default ng-if="field.type != 'glide_list'">
<span ng-if="field.reference == 'sys_user' && field.value" class="pull-left avatar" data-toggle="tooltip" title="{{::field.user.name}}">
<sn-avatar ng-click="openProfile(field.user.userID)" primary=field.user enable-tooltip="false" enable-context-menu="true" show-presence="true" ng-style="{'cursor':data.isExternalUser?'default':'pointer'}"></sn-avatar>
</span>
<p class="label-color size header-text text-xs">{{::field.label}}</p>
<span ng-if="field.reference != 'sys_user' && field.value" class="header-text"><span data-toggle="tooltip" title="{{::field.display_value}}">{{::field.display_value}}</span></span>
<a ng-if="field.reference == 'sys_user' && field.value" aria-label="{{::field.display_value}}" ng-click="openProfile(field.user.userID)" class="header-text align-tooltip" ng-style="{'cursor':data.isExternalUser?'default':'pointer'}"><span data-toggle="tooltip" title="{{::field.display_value}}">{{::field.display_value}}</span></a>
</div>
</div>
</div>
</div>
</div>
<div ng-if="field.reference != 'sys_user' && field.value">
<div class="panel-body padder-t-none">
<p class="label-color size header-text text-xs">{{::field.label}}</p>
<div class="padding-sm">
<sp-widget widget="field.stageWidget"></sp-widget></div>
</div>
</div>
</div>
<div ng-if="data.show_info_widget">
<hr>
<div class="panel-body">
<sp-widget widget= "c.data.info_widget" page="{table:data.table, sys_id: data.sys_id}"></sp-widget>
</div>
</div>
</div>
<!--- FULL DESCRIPTION --->
<div class="panel b">
<div class="panel-heading bg-primary panel-la-jolla-default clearfix">
<div class="flex-display title-padding">
<h2 class="inline m-n m-r-sm" style="word-break: break-word;">Henvendelse</h2>
</div>
</div>
<div>
<div class="panel-body">
<p>{{::data.description}}
</p>
</div>
</div>
</div>
<!--- /FULL DESCRIPTION --->
</div>
<div ng-if="!data.canRead || !data.canReadConfig" class="panel">
<h3>
${Sorry, either the data don't exist or you don't have the access}
</h3>
</div>
1 ACCEPTED SOLUTION
Hello, thank you very much for your assistance. Sadly, your suggestion did not work. It completely removed the widget from the request page.
