Dark theme buttons not visible

[cgedney]

Hey all, we just upgraded from San Diego to Utah and ... 

1. All of our users were set to the Dark theme when they logged in. Some liked it, but they are unable to see half of the icons and buttons. We had to put out a corporate "How to" in order to get people onto the default theme (which for whatever reason is much brighter now).

There's actually an "information" icon in the middle of that box. Anyone know how to fix this? Is there a certain style setting in the Dark theme for these?

2. We had an incident task related list set up on the incident record. Looks like that functionality was moved to the Incident Management for Service Operations Workspace application and the "Omit when empty" flag was set to true. Freaked some of our people out when they couldn't find the incident task list. Fun tracking this stuff down right after an upgrade... 😉

3. All of our notifications had the Experience templates attached to them. Wasn't expecting that, since it didn't do that when we upgraded our test instance earlier.

Hopefully those are the only issues we encounter. 

Thank you for any help, 

Charles

[Amit Gujarathi]

Hi @cgedney ,
I trust you are doing fine.

1. Regarding the Dark theme issue: It seems like all users were set to the Dark theme upon logging in, but some users found it difficult to see certain icons and buttons. To switch back to the default, brighter theme, you can follow these steps:

• Click on your profile icon (usually located at the top-right corner).
• Select "My Profile" from the dropdown menu.
• In the "Preferences" section, locate the "Theme" option.
• Choose the "Default" theme from the available options. This should switch you back to the default theme and address the visibility issue with icons and buttons.

Regarding the "information" icon in the middle of a box, it's possible that this is a specific styling issue within the Dark theme. To fix this, you may need to adjust the theme's style settings. Typically, the style settings are managed by your organization's ServiceNow administrator or technical team. I recommend reaching out to them and providing specific details about the issue so that they can assist you further.

1. Regarding the incident task related list: It appears that after an upgrade, the functionality of the incident task related list was moved to the Incident Management for Service Operations Workspace application. Additionally, the "Omit when empty" flag was set to true, which caused some confusion for users who couldn't find the incident task list. I understand that it can be frustrating to track down changes like these after an upgrade. To locate the incident task list, please follow these steps:

• Open the Incident Management for Service Operations Workspace application.
• Look for the related list or tab specifically dedicated to incident tasks. By following these steps, you should be able to find the incident task list within the new application.

1. Regarding notifications with Experience templates: It seems that after upgrading your instance, all notifications started including Experience templates, which was unexpected based on your previous test instance upgrade. To address this, you may need to review and modify the notification settings. This task is typically handled by the ServiceNow administrator or technical team in your organization. They can assist you in adjusting the notification templates to remove the Experience templates if desired. I recommend reaching out to them for further guidance and assistance in resolving this issue.

[K Akhila]

Hi Cgedney,

Please follow the below steps for Dark Theme visibility. 

The system property 'glide.ui.polaris.core_ui_exclude_dark_mode' needs to be added the to instance and to be set to false.

Add the 'glide.ui.polaris.core_ui_exclude_dark_mode' system property and set to false:
1. Navigate to the System Properties table [sys_properties]:
/now/nav/ui/classic/params/target/sys_properties_list.do
2. Create a new record by clicking New (located a the top right).
3. Fill out the form with the following:
Name: glide.ui.polaris.core_ui_exclude_dark_mode
Type: true | false
Value: false
4. Click Submit.
5. Refresh browser.
6. Perform cache flush by navigating the following link:
/cache.do
7. Once cache has cleared, the Garbage Collection information will display.
8. Navigate back to your instance with the Next Experience present and change user preference to Dark Mode.
9. Navigate to any table (i.e. incident):
/now/nav/ui/classic/params/target/incident_list.do
10. Observe that a Dark theme has been applied.

[Dan Covic2]

I noticed that for OOTB dashboards, worskpaces and so on, there're no styling issue within the Dark theme. The "information" icon in the middle of a box within a dashboard, list views, form views, etc. are displaying just fine. However, for custom dashboards, worskpaces, etc. there seems to be an issue with the the Dark theme styling. Some "information" icon in the middle of a box within a dashboard may be diisplayed with a dark colour which is not easily visible for the eye.

OOTB CMDB Workspace:

Custom Health Dashboard: