Dashboard not visible

Maloy Banerjee1 · ‎11-22-2023

Hi All,

I am facing one issue with the ServiceNow Dashboard.

I have created one dashboard with 4 reports in it and restricted the dashboard to pa_contributer, pa_viewer, sn_si.analyst roles from the dashboard properties for that particular dashboard. When I try to test the dashboard with a test user in DEV instance it works fine but in TEST instance when I test with the same test user (having the same roles) it gives me the below message. What could be the issue?

Regards,

Maloy Banerjee

Dr Atul G- LNG · ‎11-22-2023

Hi @Maloy Banerjee1

Check the roles required to access this dashboard or see the ACL in test instance.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Maloy Banerjee1 · ‎11-23-2023

Hi Atul,

When you say to check the ACLs, for which table do meant for?

Regards,

Maloy Banerjee

Danish Bhairag2 · ‎11-22-2023

Hi @Maloy Banerjee1 ,

This error usually comes when the user who is trying to access does not have one of the roles mentioned.

Kindly reverify if u have impersonated the correct user & the roles are der on not for that user.

Thanks,

Danish

Maloy Banerjee1 · ‎11-23-2023

Hi Danish,

I have tried and tested with the correct user. Also, the user is having one of the roles added in the field "Restrict to roles". (The user is having the sn_si.analyst role)

Still not working.

Regards,

Maloy Banerjee