Dashboard RM_Release

[QuintenO]

Hello all,

I have built a dashboard using the rm_release table. The problem is that only the admin can see the data on this dashboard.

Everyone else gets the following message: Access to this content denied based on report_view ACLs.

I have looked at the ACLs on rm_release. The people who need to see this all have the roles specified in the ACL, but they still cannot see the data on this dashboard.

I have no clue what other ACL might be blocking these users.

Does anyone have any idea?

[Hemanth M1]

Hi @QuintenO ,

I believe out of box it requires itil role to access report view

Refer this article for detailed trobleshooting steps to(it has demo video as well) : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1639061 

Hope this helps!!!

[QuintenO]

Thank you for your reaction , That is what i was thinking .
The person has the role ITIL And all the roles for release but it still block the dashboard 
Rm_release_user & release_v2_user  & rm_release_admin , This was only for testing

[AndersBGS]

Hi @QuintenO ,

Have you looked at the report_view ACL for the rm_release table? Have you verified what role(s) is needed to watch the content ?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders