SLA Breached Reason Tab

Blitz
Tera Expert

How to configure or make a script for this use case:

Given as an Incident Resolver,

 

- When I have an Incident that breaches the SLA, I will see a new tab name: "SLA Breached Reason" 

- This tab will contain a new, multi-line text field named: "SLA breached reason" 

- This tab has to be mandatory and available ONLY if the incident has breached the SLA

 

Assuming that the section is already developed having a name [sla_breachedreason]

also, for the multiline text field having a name of [u_string2]

 

Sample if "Has breached" field of related list of Incident is true either of the two task SLA "Resolution" or "Response" the section "SLA Breached Reason" must display after the "Resolution Information" section of the incident

Blitz_0-1723519224298.png

 

Then I will be able to provide a reason for the SLA breached. 

 

1 ACCEPTED SOLUTION

Blitz
Tera Expert
12 REPLIES 12

imajad
Tera Contributor

when you mean tab do you mean a new related list or a column on the Task SLA? 

A new section after the 

Blitz_0-1723550559601.png

Resolution information 

In this case, create a field on Task table and then create a Section on Incident and add that field.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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I already did, the script include & the client script is I want on how to implement/execute