We have a requirement and I want to check with you about what is the best way of doing it. We have different users who have access to different dashboards. Everything is associated with SOW.
Agent 1 has access to Dashboard 1 Agent 2 has access to Dashboard 2 They both have different roles.
The default dashboard in SOW is lets say Dashboard 1. So when Agent 2 opens SOW they see Access Denied. Instead I was to set Dashboard 2 as default for agent 2.
Is this possible to do without creating separate landing pages for each role?
Users with any role can restrict access by role to any dashboard that they have created. The user also needs whatever roles are necessary to access the specific data on the dashboards.
Please mark this response as Helpful & Accept it as solution if it assisted you with your question. Regards Tanushree Maiti ServiceNow Technical Architect Linkedin:
User has specific role and the dashboard has been shared. The requirement is, when they loginto SOW, based on their role different dashboards should be displayed.
