Dashboards

[vidhya_mouli]

We have a requirement and I want to check with you about what is the best way of doing it. We have different users who have access to different dashboards. Everything is associated with SOW.

Agent 1 has access to Dashboard 1
Agent 2 has access to Dashboard 2
They both have different roles.

The default dashboard in SOW is lets say Dashboard 1.
So when Agent 2 opens SOW they see Access Denied.
Instead I was to set Dashboard 2 as default for agent 2.

Is this possible to do without creating separate landing pages for each role?

[Tanushree Maiti]

Hi @vidhya_mouli 

Users with any role can restrict access by role to any dashboard that they have created. The user also needs whatever roles are necessary to access the specific data on the dashboards.

refer ServiceNow Documentation: Dashboard permissions 

Check this post as well : What is that Restrict to roles in a Dashboad Panel? 

[vidhya_mouli]

User has specific role and the dashboard has been shared. The requirement is, when they loginto SOW, based on their role different dashboards should be displayed.

[Ankur Bawiskar]

@vidhya_mouli 

are you talking about platform analytics dashboard or landing pages in SOW?

share some screenshots

[Ankur Bawiskar]

@vidhya_mouli 

see if this helps

Set Dashboards on User Landing Page based on roles 

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