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Data certification review task shows undefined

Ramkumar Rajend
Tera Expert

When i try to review the task with the user "sn_cmdb_user", it is not showing the fields to certify, rather showing "Loading certification status" and also showing undefined near to the "Review not completed". 

 

Attaching the screenshot for reference.

 

When i try with admin user, it shows all the certification fields properly and able to certify as well. 

To resolve the issue, tried

1. creating the workspace acl as mentioned in support link "https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1220210" still it doesnt work.

2. Also tried creating an ux_route acl to explicitly provide access, still it didnt work. 

 

Appreciate your response if someone faces the same.

5 REPLIES 5

SyedMulthazim
Tera Contributor

Hi @Ramkumar Rajend 

 

Are you still facing this issue?
If not, could you please let us know how you got it fixed?

Thank you!