Data Fix Management - Update Job

[Chiranjeevi K]

We know there is ability to write the update job using the OOB feature under Data Fix Management - Update Job but now am looking for the help in update job to bulk update the incidents with different assigned to fields and close notes.

Can someone throw some light on this and help me with the lead, Thanks in advance !!

[Mark Manders]

Do you have a way to define which ones you need to update? And do you mean you have to update to different assignees/different close notes, or that you need to update bulk records with different assignees/close notes?

You can't use the update job is you need to update with different data (you can filter on different assignees).

Is there any logic in how you need to update? Like 'if assignee is X, make it assignee Y', because then you could write a fix script/background script to do this (or create a one time flow).
If not, you will have to do an export, using the import function so you have the sys_id's, change it in excel and reload it (or create an import set/transform map for it).

[Chiranjeevi K]

@Mark Manders  I looking to update bulk incidents to resolved state using update job , but am noticing every incident as different close notes and different assigne now my question is how to groupby the incidents using these 2 fields in update jobs

[Mark Manders]

How do you define which incidents you need to move to resolved? If you really are just going to put them to resolved, why not select the list and do an 'update all'? An update job works the same, only the update all function is faster (no need to create an update record). 

You must know which ones you need to update, so use that as condition in your update job (or go the easy way, do an update all). I have no idea why you are looking at assignees or close notes if they aren't part of the update you need to do.