Data Flow of Push and Pull integration in Event management

[Deepika Jain]

how data flow in pull and push connector in event management with any third party monitoring tool ? Give an example .

[Raj_Esh]

Hi @Deepika Jain 

Event Management provides many connectors to pull or push events.

Pull: ServiceNow pulls the data from third party tool( Example: Receive events from the HP Operations Manager (HPOM)., Receive events from the Logicmonitor server.)

Generic push connectors are also provided, one for event collection through the MID Server and the other through the instance.

Push: Collect JSON formatted event messages sent from Dynatrace. The event collection is through the instance., Collect JSON formatted event messages sent from New Relic. The event collection is through the instance.

Hope it helps.

[Deepika Jain]

Can you please explain how the data flow in push and pull connectors including mid server and rest api integration ?

[Harsh3 · Accepted solution]

pull is usually through mid server. So servicenow request mid server in every 2 min to get the events from the source.
whereas in push connector, monitoring tool sends the event, it could be through mid server or directly to the instance.