Data Management Update Jobs - scheduling not working

[SC15]

Hello -

On INC list view (filtered), I created a 'Data Management Update Job' to update records that match the filter. When using 'Run at', the job stays in the New state. However, when used 'Execute now', it runs and shows as complete and the filtered records are updated. See snapshots below.

I verified that the 1) system date and time is in my current time zone and 2) DM record shows update and run at with today's date and time few mins ahead of my current time.

Found no scheduled entries in the Scheduled Jobs or logs. Wondering what did I missed. I tried this in two separate instances, and getting the same result with 'Run at' and no issues with 'Execute Now'.

[Callum Spiers]

Your organisation may have a custom update button, which is hiding the OOTB one (185086270b0310104568c15885673a3f).

You should be shown a pop up box that asks for confirmation, which is the UI page dm_schedule_update (0bfaa85beb0101100dba9147c152286e) and you can add break points to the processing script on there and use script debugger to trace exactly what happens when you click the "update" button.