Hello All,
We have a requirement to migrate old Virtual agent data to New Conversational Analytics dashboard and I was able to find KB article related to my requirement but that solution is applicable only from Xanadu release currently we are in Washington dc release. I am looking for solution which I can implement in Washington dc release.
Below is the KB article I found
https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1651556
