Data of Dot-walked fields fields are showing blank when exported from HR Agent Workspace

[Bhavani13]

Hi,

we have created my own list under My list on Workforce admin table in HR Agent workspace and we have a Case Data field, which is referencing the Case Data table (sn_hr_core_case_data). I have added the fields of the Case Data table in my list through dot-walking. 

When I tried to export the list in HR Agent Workspace using the Export button, the data of the Case Data table is empty/not showing only Workforce admin table related data is showing. 

I checked the ACL's of the Case Data table, it is not having any field level ACL's. As per the table level ACL's the user are having access. 

The users are able to see the data of dot-walked fields in HR Agent workspace. The issue is only while exporting the data. 

Can anyone help me, how to fix the issue. 

Regards,

Bhavani.

[Mike McCall]

Okay, so I don't understand it yet, but this might be all we need to do: set "glide.script.partial_record_materializer.enabled" to true

[Mike McCall]

I'm still not really an expert in "record materialization," but my teammate found an alternative solution that seems related. If you can find a magic dot-walked field, you can unlock all of the others. (Maybe certain fields force the record to be "fully materialized," so the system property becomes unnecessary--just an uneducated guess!)

We haven't identified the specific field for my use case yet, but there's an easy way to prove this works:

1. Try the original attempt.
2. See the listed dot-walk fields be blank.
3. Add every single dot-walk field from that table.
4. See all dot-walk fields (including those listed before) be visible.

[ServiceNowVS]

Did we get this fixed? I am facing the same issue.

[Mike McCall]

I haven't heard of anything being fixed yet, but I have seen two potential solutions:

1. set "glide.script.partial_record_materializer.enabled" to true
2. find a magic dot-walked field to include that fixes the others (like I did)