Data Source Loading Previous Data Instead of New Data

[jlaps]

Good morning community,

We have a process Asset Management uses to bulk import assets from the portal. It uses a DATA SOURCE to transform the attachment and load the data. Recently however, the data source is loading the PREVIOUS attachment instead of the current one. When looking at the data source I can see multiple attachments, and it is NOT using the newest one.

This was working previously and could be related to Vancouver upgrade somehow, but not certain. The data source itself has not been modified in years, so not sure where to look.

Ideas on why a data source would keep and load the previous sheet instead of the current one?

[Maik Skoddow]

Hi @jlaps 

basically, ServiceNow cannot guarantee a certain order for reading the attachments, and therefore it is not recommended to have more than one attachment on a data source record.

Maik