Date Field on form does not display date picker icon on service portal

aditi sharan1 · ‎06-10-2022

Date Field on form does not display date picker icon, hence i don't see the calendar icon & unable to select a date. Please help to fix this?

Appointment is a date/time field without date picker icon on service portal

Jorn van Beek · ‎06-10-2022

Is there any script changing the CSS of the portal? Blocking the element from rendering.

This can be either in the cat item itself as a catalog client script (with dom access) or as CSS config on the portal page itself. This can be included in theme used for the portal

View solution in original post

Ankur Bawiskar · ‎06-10-2022

Hi,

Did you try to clear instance cache using cache.do and then logout and login again?

Did you check in another browser?

Did you check if this is happening for all date fields on all the forms at platform level?

Is this happening always?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

aditi sharan1 · ‎06-10-2022

Hello, cache.do doesn't help.

Yes i checked in a different browser its still there

No its not happening when i use the same field on a different page on portal 😕

How can i detect the issue?

Ankur Bawiskar · ‎06-10-2022

Hi,

deactivate that field if this is newly created and create a fresh one and test

regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

aditi sharan1 · ‎06-10-2022

this is not a new field & i just created a new date/time field and i'm unable to see the calender icon on it too