// -- CODE -- //--copy articles from parent major incident to child incidents try { var childIncIdsArr=[]; var childIncObj={}; var parentKBArtlArr=[]; var childKBArtArr=[]; var newArtArr=[]; var childKBTaskAddGr= new GlideRecord('m2m_kb_t...
Hi, I want understand use of Metric Types under assessment->metric definition - > Types where by default sevicenow provide 2 records, What is the use of groups and NPS assessment metric Types in servicenow. For group i have checked it once record...
Dear All, I wanted to ask you all for your advice about the best practices to Discontinue not user integration. Functionally it was been all cleared up, and also trigger groups have been removed. Is it recommended to remove all setting from the insta...
We have recently upgraded to Fuji Patch 6 on our non-prod environmentNot sure if others are facing this issue, but when our admins and ITIL users use the visual task board to change priorities on incidents, or re-assign incidents to different members...
Hi, Sorry, I am new to scripting... I have a selectbox field in my form which contains only names of individuals for the users to select. Whoever they select will be the approver whereby in the workflow, it will send to the correct person based on se...
what is the difference between gs.print and gs.debug? and when we can use this ?
I have a table with a field ip_address.The ip_address field can contain multiple ip addresses, seperated by a space. I want (with the REST API) to get only items that contain a specific ip address. I tried with (%20 is a space): Equals ipaddress ORSt...
Any chance someone here already made the multi-row variable set to read-only on RITM and Catalog Tasks? Thanks,Diane
On my admin account, I have a personal filter on System Logs - Emails set up to show me inbound emails that don't get HR cases created for them: Created On: yesterdayType: received-ignoredTo: hr@acme.co.uk This works fine, showing me spam/autoreplies...
Hi everyone, I have a scoped UI Action to open an external link. I am using window.open(url) which will not work within a scoped app. As per https://hi.service-now.com/kb_view.do?sysparm_article=KB0551586, I have created a system property glide.sc...
Hi all, I'm trying to create what is effectively a custom log, that records updates to particular fields on records of a particular type. I'm fine with creating entries for the log for future updates to records - I have a business rule that reponds t...
When using the Virtual Agent Dashboard widget "Daily Faulted Conversations" We notice multiple records not displaying a valid topic definition name; Instead it will appear as _handler or _PRVW__XXXXXXXXXXXXX ; Looking for any insight on what this me...
While I am trying to hit an api url, I am getting below error : [ERROR CODE: -1 ] No issuer certificate found for subject [website for eg: www.xyz.com] Can anyone advise, what might be the possible issue in this case. I have uploaded certificates f...
Hello! I would like to view any delegates assigned as approval delegates on the Approvers tab for Change, etc.. Maybe a related list, context menu etc??. ITIL users should have the ability to see who is an approval delegate when the primary appr...
Scenario:I have a ATF that I want to test a workflow with. * Manually to get the steps from the work flow(Following the logic in the workflow), I have filled out the change request and submitted it successfully as a user that would submit a change r...
