I have a UI action and page that I am trying to customise based on a category selected. The ui action sets a field as mandatory and asks the user to complete. When ui action pressed again, it calls a dialog box to add comments. I have read through: h...
I have create a Flow to trigger when a service catalog item is created. It works fine but best practice is to create Flows within an application scope. The documentation even goes as far as to say to avoid Global. However there is no application scop...
I was creating a catalog item and then I created UI policy to verify if any of checkboxes are checked or not before for mandatory status purpose to ensure any of them is checked. That was successfully. Now I want to create second UI policy just to hi...
HiI wonder if anybody can provide me with sites, documentation, WIKI, examples to import data from Google (docs, sheets) to ServiceNow.Many thanks in advance
Hello Due to one error, few RITMs workflow got cancelled and respective catalog tasks are made inactive. Is there any way to reopen same tasks and restart the workflow? Thank you.
Hi All, We have a requirement to display a header menu item for first level managers/below users only, i.e., it should be visible for users who are not a manager OR who is a first level manager only. By First level manager, what we mean is, suppose u...
I have two tables: „Thing" and „Set of Things".I have set up an m2m relationship between the two: one „thing" can belong to many „sets of things" (and of course a „set of things" can contain many „things").Say there are 3 things and 2 sets; things 1 ...
Hi all, I have registered an event and my notifiation would be triggered by the event. As known, event has two parameters, these two parameters can be used in notification e-mail template. My question is, if there are more than two paramters I want t...
Can someone please help me with the logic for a script that will loop through the RITM table and check the records for any that exist for example with a short description variable of "insert short description here" and if it one exists, the script sh...
Hello, I am getting value of date/time field in GMT format from one API and inserting that value to my table. I need to convert that GMT format into IST then I want to insert that value in my table. Can anyone please help me with this. Regards, Niv...
I have record produce which I run g_form.g_form.setVisible('variable_set_1', 'false'); in a onLoad script and it hides the entire variable set, however, I try the same technique on a Catalog item and it does not work. I have also tried setDisplay as...
We have a group where we need a module to visible to only that group.how to achieve this ?
I need to add the reply email to the additional comments of the incident in inbound action...The below code doesn't work...Please help if (email.from.toLowerCase().indexOf("@xxxx.com") >= 0) { increply(); } if (email.from.toLowerCase()...
Hi, How can we extract data from response coming in JSON format? Like for example as mentioned below: {"state":2,"httpCode":200,"response":"{\"Ticket\" : \"061cech41hh7e27c86f88b08c8fd2a\",\"StatusCode\" : \"201 Created\",\"Message\" : \"Record Creat...
HiIn Scripted REST web service, when Third party system sends response, it should come into servicenow.I have created staging table and custom table.Here Issue is how can I get values into staging table and how to make transformed into custom table.c...
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