On the 'My Groups Work' module, we have been asked to add one of the catalog variables to the list view to help our Server team organize their work intake. I can see and add all sorts of extended table fields, but I can't seem to find the variables....
unable to get the Value of short description using GlideAggregate var agg = new GlideAggregate('incident'); agg.addAggregate('COUNT', 'category'); agg.orderBy('assigned_to'); agg.orderBy('state'); agg.addQuery('sys_created_on', '>=', 'javascript:gs.b...
Hello, I'm working with a team of 4 developers to write new custom apps for internal business needs as well as maintaining over 4 years of prior customization. When we prepare for a release, we meet to review changes for awareness and feedback - we...
Hello,I understand that Domain Separation is a way do divide one instance to "multiple instances", is that correct? I'm also wondering in what kind of situation you might have to do it? In my company we are currently having a IT-support group which a...
Hello All, I need that if a specific incident's short description is containing incident number, then that incident number should be stored in a variable. Is there a way in scripting how I can extract that text from the short description? The words a...
Hi ServiceNow Community DevelopersI am trying to refresh a list view on a homepage using a UI action that has the refresh method however it's not working, instead it throws the following error on the browser console:Error running context menu 'Perfor...
Hi, I have a field "MSSQL Instance" which is referring table "cmdb_ci_db_mssql_instance" table. And there is another field "database" where i need to populate all databases running on the particular instance name selected in "MSSQL instance" field as...
Good evening everyone, I am attempting to make 3 fields mandatory on a widget in the service portal. I did not know that this was a possibility as i am use to doing most of the development on the ITIL side, any way, i need to make grade, series, and ...
As we know the Body part of sys_email contains HTML code that can be previewed by pressing the 'Preview HTML body' button.I stripped much of the HTML code so I ended up with a preview in my example below.Is it possible to get a portal widget to read ...
I have a child table that is on the parent's form as a related list. When I click "New", I want the key of the Parent record currently displayed to be displayed/stored on the child record. How do I get the parent's sys_id into the child record?
Hi team, we are using BR to fetching the incident record values, but unable to create a nested JSON pattern as below { "requestor": "test", "email": "abc@xyz.com", "Details": [{ "name": "test", "age": "New", "place": "", "action": "Add", "city": ["A...
Hello all, I am stuck on how to solve this problem and after much searching, have been unable to find a solution, so I'm hoping someone here can help. We have a catalog item that captures several pieces of information which are then used by the assig...
I'm having trouble understanding how does glideduration actually work. I have a sample code: Both end dates is returning 1day 3hrs (27 hours or 9 business days based from schedule). Shouldn't the first endDate duration show 22hours, since 01:00 is ...
Hello all,I have an inbound email action set up against the incident table.I'm populating the 'description' field using this:current.description = email.body_text;Standard so far, and I have a number of other inbound actions doing the same thing.Howe...
Hi I want to sent all incidents assigned to a user in last 30 days ,i cant see assigned to date field on incident so that i can filter the date can you please suggest how to sent this information we were provided by the userid by the requester and i...
