In a custom Application, need to add a phone number field. In the past we could just select type of Phone Number and it would parse our phone number the way it was needed. With the new type Phone Number (E164) you have to select the Country first. Fo...
Is there a way to set the width of a single line text variable in a catalog item? I have a reference variable whose icon is falling to the next row so i am hoping that by changing the width of the other fields on that row it will get everything on ...
Hi community member,Can someone enlighten me on where do go in ServiceNow to change what is being populate in this activity log? For example, I do not want the activity field to log child incidents field upon creation of a new incident.Appreciate you...
Hello all. I have a field that I am populating from a client script. That field is a reference auto complete field. If I manually type in a value, the auto complete properly works and I get a list of matching entries below the field. When I p...
Hi all:I can't quite figure out how to automatically set the assignments group is the person reporting the incident/request is from a certain state. We have a number of users who should be assigned to a specific assignment group if their user account...
Hi Friends, I am new to SNOW Development.I have one requirement regarding problem form.Below is the requirement: I have one problem record.In that there is one field called updated(date and time field).In that problem record there is one related li...
Has anyone done an integration with Aveksa? This is an Enterprise Access Governance application. Basically it defines roles and we want to utilize it with our service catalog implementation.
Hi all,For a special need, we integrated 2 solutions and emails for the "other solution" are sent by Web Service to ServiceNow.ServiceNow sends the emails rightly but it doesn't add the watermark on the email.Do you know if it's possible to add the w...
Hi need help,Objective: To trigger a survey to requester when REQ is closed for a catalog item - Catalog item1.Created a survey :Set to :Certain users can take this survey, based on conditions.Trigger conditions:table - sc_requestuser field - Request...
Hello,I'm trying to change the metric on Assignment Group so it will stop when the incident state will be Resolved (in this moment it stops when the incident state is Closed / not active anymore). The only info regarding this I found on this wiki pag...
Hello All,As per a product requirement in my company, I want to monitor the CRUD operations on various tables in service now. Is there any way to do this apart from the email notification mechanism?Thanks,Pooja
Hello all. I need to retrieve an XML file via a non ServiceNow URL that will be different every single time it's used. I then need to parse that XML file to populate fields on a new Incident ticket.I'm pretty sure I can manage the parsing bit, bu...
I have created a 'Yes/No' type variable. I would like to set the value to 'Yes' at a particular stage in the workflow using a 'Run Script'.I have tried current.variable_name = 'Yes' which does not work. Any suggestions?
A while ago, I requested assistance in this thread:Change Request Rejected CommentsAnd was able to successfully get the notification to work. What has been happening, however, is the notification will get send back to the requester stating the change...
I've created a Catalog Item that allows users to request a product be added to a catalogue. The form has 11 fields on; the Requester and then 10 fields relating to the product. I want users to be able to add multiple products in one go. I see it work...