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I'm trying to reproduce the functionality of the self service 'create a new incident' option in HI. For those who don't know, it's an incident creation form where after you type a short description, it searches the KB and returns related articles, le...
I want to be able to let my itil users see the variables related to the task they have been assigned when they view "My Work" or "My Groups Work". If they have many tasks assigned and need to find a particular one, there's no easy method because th...
I am very new to Jelly. I am trying to add some text to the kb_article_header. I want to add the approver of that Knowledge article, but not every article will have an approver. This is where I am getting stuck. I only want to show "Approver:" when t...
I am trying to copy a request record and its related request item as a new request and new related item, keeping all the variables and options from the earlier request only changing the requested for for the new person.The problem I am running into i...
We are implementing our first service request and have some catalog item variables. Some options a user can set for a requested item are kept in reference item variables. We are using the approaches offered on the ServiceNow wiki at Reporting on Serv...
Hi AllI'm wanting to set my LDAP import to coalesce on the LDAP objectGUID value. The data type in Active Directory is an octet string (binary attribute). Which Service-now data type would be the best match? I've tried a couple (string, integer, GUID...
I was just wondering if those who have experience with investigating list view performance issues could share their best practice guidelines.
I am facing an issue where I am unable to personalize the Approval form? Moreover, the right click is not working in this form. I need to personalize it and add some fields in activity of this approval forms. Does anyone know how to enable it ? I am ...
I Created a table with a reference field to the sys_user table. when I'm in the form and click on that field's magnifying glass I can see all the users if I'm logged in as an admin but when I impersonate a normal user I can't see any records. I Sea...
i have a data base field named as "short_description" in a table customer . I want to fetch list of records from the table with a query string like this; var gr = new GlideRecord('customer');gr.addQuery('short_description','abc , cfg rth_as@abc.com'...
Hi Service now community I've tried to filter a list of record with a business rule, Below a piece of my code : FiltrerTrade(); function FiltrerTrade() { gs.log("launch BS /////"); var cUser = gs.getUser(); if (cUser.isMemberOf('dab5...
Hi everyone, I have a requirement to expand the scope of Requester/ESS Users to allow them to see not just Incidents where they are Caller/Opened By/Watch List, but also where they have management oversight of retail locations in their district. I ...
All, We recently upgraded to Calgary a few weeks ago (All 3 instances). We have noticed that that on inbound email actions, a winmail.dat attachment is being created each time. This is only happening in our Production instance making it difficult to...
Hi, I have created a onSubmit script to validate a field and i want to abort the saving the form if the validation fails. But i am not able to do it using client script. what i am doing is, pop up a error message if validation fails, but as soon as ...
Hi,We are using textsearches on our knowledge base (using GlideRecord with gr.addQuery('123TEXTQUERY321', search);This however produces InfoMessages like "Your text query contained only common words or ambiguous wildcards, please refine your search a...