Date/Time Field Issue in Service Portal

[guiguille]

Hey guys,

I found a strange issue in my Service Portal. When accessing a catalog item from the SP, I set a date/time field with a random date and time. When I submit it, the date is kept the same, but the time is always set as 12:00:00 AM.

Example:

Setting the date:

Date as appeared in the variables section of my RITM:

When I create a request from the normal UI, this doesn't happen. In that case, the date and time are the same I set in the form. I tried to google this issue, but I didn't find anything like it. The instance is in Helsinski, patch 3.

Does anyone have any ideas?

Thanks in advance!

Regards

[guiguille]

Guys, just as an update, the solution SN gave us was to change the date format... We stopped using AM/PM and switched to 24h.

[gmccullough]

I found that if I try to modify the time from the field, even if I use 24h format, it came back as 00:00:00.   What I have to do to get it to stay is use the calendar icon and click the clock symbol at the bottom to get the time to stick.

[guiguille · Accepted solution]

Hi Gary, SN support end up finding that someone had previosuly modified the Date/Time dictionary type, and by reverting the change, the issue was fixed. This is what solved our issue.

[ricgupta]

Hi Gary,

I am facing the same issue. Can you please tell me the resolution?

Thanks!

[mattsaario]

Hi Richa,

What version are you running.

Check out PRB707434

It was fixed in Helsinki Patch 8.

Cheers,

Matt