Deactivate a user and migrate all the Tickets and CMDB records to another one

Thiago_Pereira
Tera Contributor

‎02-20-2025 06:42 AM

Hi All,

Can you please help me in writing the script to deactivate one user?
I need migrate all the Tickets and CMDB records (REQ, RITM, SCTASK, CMDB and Asset) from this user to another active user.

 

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-20-2025 06:59 AM

Hi @Thiago_Pereira 

You can achieve this via a flow, but the issue arises if a user is deactivated. They may belong to multiple groups, so the question is: to which group should the ticket be assigned? How do you identify the correct group in that scenario?

 

Also, if user is alone in that group? 

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