Deactivate suggest search

Jaeik Lee
Mega Sage

‎07-26-2023 05:31 PM

When Users search in ESC, Recent Searches and Popular Searches should not show. 

How can i do?

JaeikLee_0-1690417774546.png

 

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Community Alums
Not applicable

‎07-26-2023 09:14 PM

Hi @Jaeik Lee ,

The following system properties enable and disable Search Suggestions:

  • glide.search.suggestions.enabled: Set to true (default) to enable Search Suggestions in Zing, or set to false to disable Search Suggestions in Zing.
  • glide.service_portal.search_as_you_type_behavior: Select Suggestions or Typeahead functionality in the Service Portal.

So, 

  1. In the navigation filter, enter sys_properties.list.
  2. To switch between Search Suggestions and type-ahead functionality in Service Portal, follow these steps.
    1. In the Name search column, enter glide.service_portal.search_as_you_type_behavior.
    2. On the System Property page, in the Value field, enter Suggestions to enable Search Suggestions, or Typeahead to enable type-ahead functionality.
      You can only enter one of these options.
  3. To turn Search Suggestions on or off globally, follow these steps.
    1. In the Name search column, enter glide.search.suggestions.enabled.
    2. In the Value field, double-click the value and select true to enable suggestions, or false to disable Search Suggestions globally.

 

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