Deactivating kb portal

Daria6
Mega Sage

3 hours ago

We are moving to ESC from SP/KB and need to inactivate and redirect both portals to ESC. SP works fine, it is inactive and redirects to ESC with no issues. However the KB portal is not redirecting at all even though it is inactive and the alternate portal is set to ESC. When I put /kb as the end of the url, it refreshes into /kb/.

This works fine in my PDI but in our clients instance, it is not working out. Where can I look for the issue? So far I have checked page routing maps, spentrypage just in case, logs.. I have not been able to find anything that sticks out.

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GlideFather
Tera Patron

2 hours ago

ahoy @Daria6,

 

can you confirm it has the redirection set as per similar example below?

GlideFather_0-1780956124374.png

 

It works ok in my PDI as well, so if you have the KB inactive and inserted Alternate portal, then you might want to check the access permissions for the persons (is it for all the users or some?) and if it is configured that way and still doesn't work, you shall create a case from the Support Portal

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Answers generated by GlideFather. Check for accuracy.

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