Default filter on Edit Members not applying when it loads

[Jason yeon]

Hello, 

I am trying to setup a default filter for 'Edit members' screen on Control Objective.

I went into the "List Control" and then set the default filter and saved.

 

When I click "edit" on Control Objectives, I can see the default filter is shown as picture below, BUT the records don't get populated on Collection column until I hit the "Run Filter" button.  

Is it some sort of bug? or am I missing something here?

Thank you for your help! 

[Saurav11 · Accepted solution]

Hello,

I do not see any issue with the way you have configured. The below support article mentions the same step which you have done.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720545

Can be an platform issue for this related list. Please create a HI ticket with ServiceNow and let them check on this.

Please mark my answer as correct based on Impact.

[Jason yeon]

Hello Saurav,

I have been digging into this problem and found out why it wasn't working. 

Default filter defined in a list control for a m2m table is not being honored sometimes when editing...

It sounds like there is a bug.

But thanks for your reply!

[Mika Latvala]

I also found a possible cause for this when I was investigating the same issue in my client's instance.

If you have defined a default filter to the related list, it seems to cause problems to the related list in the Edit Members section and this section may be lacking the filter predefined in the Configure -> List control. If this is the case, remove the default filter and it may solve your problem.