default text in Description field

[nameisnani]

Hi Team 

when ever user selects ' Request category is ' remove ser access '. below text has to populate in description field .

How to achieve this in onchange cilent script .

NOTE - Description field where calling from Variable set .

Text :- 

 Exmaple text is required .

Please priovde sciript .

[Maddysunil]

@nameisnani 

To achieve this using an onchange client script in ServiceNow, you can write a script that listens to changes in the 'Request Category' variable and updates the 'Description' field accordingly.

Below is the code:

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   
    if (newValue == 'remove_user_access') { // validate the field name
        // Get a reference to the 'Description' field
        var descriptionField = g_form.getControl('description');
        // Set the desired text in the 'Description' field
        descriptionField.value = 'Example text is required.';
    }
}

Kindly mark helpful/accepted if it helps you.

Thanks

[nameisnani]

@Maddysunil 

Test reults :

If change to anyother options also , Default text is remains same .

How to fix this , 

When ever i select ' remove user access ' then only , it has to be show ? not for all options 

@Maddysunil  please help me here 

[Aniket Bhanse]

Please add else condition in your same script in the last

else {
descriptionField.value = '';
}

[Maddysunil]

@nameisnani 

Modify the like below

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    // Check if the 'Request Category' variable has changed to 'remove_user_access'
    if (newValue == 'remove_user_access') {
        // Get a reference to the 'Description' field
        var descriptionField = g_form.getControl('description');
        
        // Set the desired text in the 'Description' field
        descriptionField.value = 'Example text is required.';
    } else {
        // For other options, reset the 'Description' field to its default value
        var descriptionField = g_form.getControl('description');
        descriptionField.value = ''; // You may need to set the default value based on your requirements
    }
}

Kindly mark helpful/accepted if it helps you.

Thanks