Delays in receiving updates on a record

[Tien Bui2]

Hi everyone,

I'm facing with a problem. Sometimes, I access a record, and it shows up with an old value.

For example, a change request has been approved with the state is "Implement" but when I access it, it appears with the state "Assess".

I have to refresh the page, and then the record shows the right status.

Do you know what caused this issue?

Thanks.

[Sanika Subhash]

Hi,

The issue you are experiencing, where the record shows an old value until you refresh the page, could be caused by a caching problem. Caching is a mechanism used to store data temporarily to improve performance. In some cases, the cache may not be properly updated, leading to outdated information being displayed.

To address this issue, you can try the following troubleshooting step:

Clear your browser cache: Clearing your browser cache can help ensure that you are viewing the most up-to-date version of the page. Refer to your browser's documentation for instructions on how to clear the cache.

Please mark it as helpful and correct.

Thanks,

Sanika

[Aman Kumar S]

Hi @Tien Bui2 ,

You might want to go for HI ticket first of all, I haven't observed this before.

Do you see the same behavior in the list layout or is it only in forms?
In that case you also might want to check your custom onload scripts and display BR.

[Tien Bui2]

Thank you, Aman Kumar,

This issue also happens in list view when I try to filter records.

And this happens with many kinds of tickets like: RITM, Incident,..etc not only with change requests.

Regards.

[Aman Kumar S]

You can try to investigate from your side, but I would suggest logging a HI ticket, and figure out when was this issue observed first, was there anything got deployed recently. You can start looking there, meanwhile HI support will assist you.