Delete custom CI class

[marianneurnes]

Hi,

I needed a new CI class in my instance, and mistakenly added them in the Customer Service scope. Now I cannot seem to delete this table and add it in again the correct scope. Any ideas why delete is unavailable for me? Any way to work around this?

[marianneurnes]

Hi, The data has been deleted (it was never created) and I am in the same scope. The Delete option is still not available. My current theory is that this is prevented by the name of the table - since it was created in the Customer Service scope, it got another prefix before the “u_” which normally marks it as a custom table.

[Varsha21]

Hi,

if you have added that table or CI class table into another scope then it should be available under a list of sys_db_object table.

check in updated column.

now if you have created in under scope then it always start its name beging as x_code_tablename.

if you open this record you will get delete option,but you should be in same scope.

varsha

[marianneurnes]

Hi,

The scope it was created in wasn't a custom scope, but rather the ootb Customer Service scope. So the table name is something like this: sn_customerservice_u_cmdb_ci_myclass. It doesn't start with u_ or x_.

So the Delete button is not available for me even when I'm in the Customer Service scope.

[Varsha21]

Hi,

yes we don't have access to delete it,i also tried on my personal instance.

there are some links bellow you will get clarity about it.,

https://community.servicenow.com/community?id=community_question&sys_id=35418fe5db98dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=bf550baddbd8dbc01dcaf3231f96...

https://community.servicenow.com/community?id=community_question&sys_id=06300f61db98dbc01dcaf3231f96...

but this issue it has not been defined in docs anywhere,as i searched.

varsha