Deleted checkbox in Email logs

Chandresh
Tera Guru

What is the significance of Deleted check-box present in Email logs. I have checked the logs for mail sent to the Snow application for ticket creation. Please find attached screenshot.

1 REPLY 1

gerardogutierr1
ServiceNow Employee
ServiceNow Employee

The deleted check box is an indication of whether the email was deleted from an instance mailbox. Deleting messages that have been read is the default behavior for the POP reader job.



This checkbox field should only apply to inbound email records. If you are looking at a sys_email record in the "Default" view the check box will show for all sys_email records.