Deleted incident

[Ralton Stewart]

Hello Community,

It was reported that we have a deleted incident which occurred yesterday I navigated to Audit Records but could not find it. Any further suggestions to try and locate please would be great.

[Ralton Stewart]

I found this but no incidents deleted in the last 3months

[Anand Kumar P]

Hi @Ralton Stewart ,
Check in this tablesys_rollback_sequence.LIST in Audit delete column

Try to excute below script in lower instance and check.

var gr = new GlideRecord("incident");

gr.addQuery("sys_updated_on", ">", gs.beginningOfThisQuarter() );

gr.query();

while( gr.next() ){

 new GlideHistorySet("incident", gr.sys_id).generate();

}

1)Double check if incident really deleted some times it will not delete and still active.

2)Make sure audit is enabaled for incident table
3)Check if you have necessary permissions to check delete records

Please mark it as helpful and solution proposed if it serves your purpose.

Thanks,

Anand

[ServiceNow Use6]

Hi @Ralton Stewart ,

Please find it in this table sys_metadata_delete.list

Regards

Suman P.

[Ralton Stewart]

thank you all but still nowhere to be found I will raise a case with snow.