Deleted KB Article Still Appearing on Portal Search

amielalcala
Kilo Sage

Hi,

 

I have encountered this defect where if a user tries to search a deleted article, it is still showing up. Do I need to configure something here or is this an expected behavior?

 

On platform view it is already removed:

amielalcala_0-1715746737549.png

 

On portal it's still showing. Ignore the articles with x mark and see article with yellow highlight below:

amielalcala_1-1715746880139.png

 

Appreciate any help I can get!

5 REPLIES 5

Harish KM
Kilo Patron
Kilo Patron

HI @amielalcala did you try searching in other browser? is it show same thing? If it happens try clearing caches and test again

Regards
Harish