The CreatorCon Call for Content is officially open! Get started here.

Demand Management

Nitin21
Tera Contributor

Hi, I want to achieve this criteria is demand records. How should I about implementing this.

 

Given the state of a demand record is in "Qualified"

When I select "Defer" or "Return to draft"

Then I should be prompted to provide a reason for this, to provide a future reference. 

AND I should be required to provide this before the record is saved. 

7 REPLIES 7

palanikumar
Giga Sage
Giga Sage

You can add a UI Policy to make the Reason mandatory when state is Defer or Return to draft

Thank you,
Palani

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Nitin21 

Go as much as possible with OOTB (Out-of-the-Box) functionality. The best approach is using a UI Policy—just create a UI Policy and add a UI Policy Action. It's simple and easy to do."

 

https://youtu.be/--cBINw7HR0

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Rishi_11
Kilo Sage

Hi @Nitin21 

 

If you have field to store "reason" good otherwise create a custom field to store it. Then create UI policies to make your field visible and mandatory.

 

Thanks, 

Rishi.