Demand Management
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8 hours ago
Hi, I want to achieve this criteria is demand records. How should I about implementing this.
Given the state of a demand record is in "Qualified"
When I select "Defer" or "Return to draft"
Then I should be prompted to provide a reason for this, to provide a future reference.
AND I should be required to provide this before the record is saved.
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8 hours ago
Hi @Nitin21
Go as much as possible with OOTB (Out-of-the-Box) functionality. The best approach is using a UI Policy—just create a UI Policy and add a UI Policy Action. It's simple and easy to do."
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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7 hours ago
Hi @Nitin21
If you have field to store "reason" good otherwise create a custom field to store it. Then create UI policies to make your field visible and mandatory.
Thanks,
Rishi.