Dev instance won't awaken

ChristopherN869
Kilo Contributor

7 hours ago

Hi,

I was away for 10 days and now my dev instance won't un-hibernate. Is there anything to do other than just retry and wait? Is there a way to get more visibility into what's happening?
Thanks!
Chris

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

57m ago

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.
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Tanushree Maiti
Tera Patron

52m ago

Hi @ChristopherN869 

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 10 days!

 

As you know there is no support available for PDI

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Aditya_hublikar
Mega Sage

12m ago

Hello @ChristopherN869 ,

My colleague also faced the same issue. His instance has been in hibernation for the last 4 days and is not waking up.

Since ServiceNow PDIs do not have dedicated support, you can either wait for some time and see if the instance comes back online, or request a new instance. However, if you request a new instance, all data from the previous instance will be lost.

Also, keep this in mind: always take regular backups of your work using Update Sets. This helps you recover your customizations and development work in situations like these.

 

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

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