dex sam reclaimation rules

[Vedavalli]

Hi 
In dex can we reclaim the devices or applications same like in sam if yes where is that option

[Abhishek Pal]

Hi @Vedavalli ,

DEX does not provide SAM-style reclamation rules directly.

DEX is designed primarily to monitor application usage/performance and device health, identify issues, and run remedial actions. Reclamation is handled through the appropriate Asset Management product.

For applications/software:

DEX can collect software usage/metering data. When DEX is integrated with Software Asset Management, that usage data can be used by SAM for software license reclamation.

Configure the reclamation in:

Software Asset > Administration > Reclamation Rules

So the flow is:

DEX
-> Collect application usage/metering data
-> SAM
-> Reclamation Rule
-> Identify unused/underused software
-> Reclaim software rights/licenses

For devices/hardware:

DEX can monitor device health and execute remedial actions, but those actions are for resolving device/application issues and are not hardware reclamation rules.

If the requirement is to physically reclaim an assigned device, use Hardware Asset Management. ServiceNow provides hardware asset reclamation capabilities to return assets to inventory, reassign them, repair them, or dispose of them.

So the distinction is:

DEX
-> Monitor applications and devices
-> Collect performance/usage information
-> Detect issues
-> Execute remediation

SAM
-> Software usage/licensing
-> Software reclamation rules
-> Reclaim software rights/licenses

HAM
-> Hardware lifecycle
-> Reclaim assigned devices
-> Reassign, repair, restock, or dispose

Therefore, you will not find an equivalent "Reclamation Rules" option inside DEX itself.

If your requirement is unused application license reclamation, use SAM Reclamation Rules. DEX data can contribute to that process when DEX and SAM are integrated.

If your requirement is device reclamation, use the Hardware Asset Management reclamation process rather than DEX remediation.

References:

DEX or SAM for application monitoring:
https://www.servicenow.com/docs/r/it-service-management/digital-end-user-experience-dex/using-dex-or...

Software Reclamation Rules:
https://www.servicenow.com/docs/r/it-asset-management/software-asset-management/sw-reclamation-rules...

Hardware Asset Reclamation:
https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/reclaim-asset.html

Hope this helps!

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Kind Regards,
Abhishek Pal