Hi @Purushotham1992
Thank you for posting, I see there is an "update" there. In this case, I have no idea why you can't role back the script execution, provided you find it. Your issue seems to suggest creating a Support Case. But then you have 'audit history' for that incident record that you can check. And it seems the update may have failed, as I see in the screenshot you're updating a read-only field 'cmdb_ci'. There is no check for the 'incRec.update()' being successful in your script.
