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Did not get rollback option in related links

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purushothamN599
Tera Contributor

‎09-15-2023 01:29 PM

Hi ,

 

Ran wrong script in background script , after realize i want to rollback the script 

but i am unable to see the option rollback in related list 

 

Rollback & Recovery > Script Execution History.

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Bert_c1
Kilo Patron

‎09-15-2023 02:53 PM

Hi @purushothamN599 

 

Thank you for posting, I see there is an "update" there. In this case, I have no idea why you can't role back the script execution, provided you find it. Your issue seems to suggest creating a Support Case.  But then you have 'audit history' for that incident record that you can check. And it seems the update may have failed, as I see in the screenshot you're updating a read-only field 'cmdb_ci'. There is no check for the 'incRec.update()' being successful in your script.

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purushothamN599
Tera Contributor
In response to Bert_c1

‎09-15-2023 03:00 PM

I ran in production, i.e try to rollback

Is there any thing happened in prod? 

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