difference between 'can read' in knowledge base and 'ownership group' in knowledge article ?

[Balakrishna_ABK]

when we already define can read user criteria for groups in knowledge base what is the need to again add ownership group to knowledge article ?

[AniketC85155510 · Accepted solution]

Hello @Balakrishna_ABK ,

Please refer the links below for better understanding of both of the concepts:

• Can Read : Control access at the knowledge base level through user criteria
• Ownership groups
  

Here is the difference between Can Read and Ownership Group:

Can Read:

- Scope: Controls who can view knowledge articles at the knowledge base or article level.
- Access Control: Basic permission setting for viewing articles based on roles.
- Audience: Specifies the intended readers or users allowed to access articles.

Ownership Group:

- Responsibilities: Group responsible for article management, approval, and quality.
- Access Control: Members can edit, approve, publish, and retire articles.
- Contribution Restrictions: Only group members can contribute; others cannot, even with base access.
- Shift of Ownership: Allows shifting ownership from an individual to a group for collaborative maintenance.

In short, "Can Read" is about who can view articles, while "Ownership Group" is about a responsible group managing and controlling access to specific articles.

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket