Knowledge form read only

[Rushi Savarkar]

On the knowledge article form, all fields are read-only, even for the knowledge_admin/knowledge_manager role. 

We checked the ACLs, but those are not conflicting. 

The expected behavior for the knowledge form is that it should be editable by the knowledge_admin/knowledge_manager role.

Note: When we transfer ownership of the knowledge base to the affected user, the knowledge form becomes editable. If there is any other way to make the form editable, it would be very helpful. 

Thank you!

[Ankur Bawiskar]

@Rushi Savarkar 

did you debug using Access analyzer?

Any client script or UI policy is making it editable?

What's the behavior with admin role?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rushi Savarkar]

@Ankur Bawiskar 

Yes we debug using Access Analyzer but didn't found anything.

We checked the UI policies and Client Script too but no luck

For admin role all fields are editable. 

[Ankur Bawiskar]

@Rushi Savarkar 

then definitely access issue.

When was this working fine?

Did you upgrade recently?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Pranesh072]

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0823383