Difference between Create Task and Create Record

[vidhya_mouli]

When create a flow, what is the difference between create task and create record?

[Dr Atul G- LNG]

Hi @vidhya_mouli 

 The Create Task activity generates a record on any of the tables that extend Task [task].

Created Record 

Means you are specifying a table where the record need be created. 

Give a try in PDI.

[Amit Gujarathi · Accepted solution]

HI @vidhya_mouli ,
I trust you are doing great.
Please find the comparision below

1. Create Task:

   • Purpose: This action is specifically designed for creating records in tables that extend the Task table. The Task table in ServiceNow is a core table from which many other tables like Incident, Problem, Change, etc., inherit.
   • Usage: Use this action when you want to create a task-based record, like an Incident, a Change Request, or any custom task type you've created that extends the Task table.
   • Features: It provides fields and options relevant to task management, such as assignment group, priority, and state. This action ensures that all necessary task-based fields and workflows are appropriately handled.

2. Create Record:

   • Purpose: This is a more generic action used to create a record in any table within the ServiceNow instance.
   • Usage: Use this action when you need to create a record in a table that does not extend the Task table. This could be a custom table you've created or any standard ServiceNow table like a Configuration Item (CI) in the CMDB, a User record, or a record in a custom application table.
   • Features: It allows you to specify the table and set values for any fields in that table. However, it doesn't have the specialized task-related fields and options that the Create Task action provides.