Can we copy the articles from one knowledge base to another knowledge base ? If yes, How ?

[Danish Bhairag2]

Hi @Ramesh S Reddy ,

Yes we can achieve the following using GlideSysAttachment.copy command.

sharing an example to do it. you need to replace in source sys id with the sys id of the KB article where attachment is present. In target u need to use sys id of the KB article where u want to copy the attachment.

And instead of incident table use KB table name where attachment is present for eg kb_article

var sourceSysID = '9c573169c611228700193229fff72400';

var targetSysID = '9d385017c611228701d22104cc95c371';

var copyAtt = new GlideSysAttachment();

copyAtt.copy('incident',sourceSysID, 'incident',targetSysID);

Thanks,

Danish

[Dr Atul G- LNG]

May i know the use case of this please.