Difference between Locked Out users and Inactive Users

[devd1]

Hi All,

I am very new for SNOW Tool. Could you please help me to get the difference between Locked Out users and Inactive Users. Thanks in Adv...

[Chuck Tomasi · Accepted solution]

Hi Devendra,

Locked out means they cannot login but are in the system as a current user (e.g. existing employee who tried the wrong password too many times.)

Inactive means they are no longer with the organization (e.g. active=true is a handy way to filter out ex-employees.)

[devd1]

Thanks Chuck for you reply.

[Zod]

Hi Chuck,

but OOB the inactive does not avoid the user being visible as a potential caller_id ... the user also still can get tickets assiged_to ...

Sure could be filtered out easily, but somehow I miss some functionality behind the "activate" checkbox.

The inactive user also still can be added to groups etc.

Any best practice on this from your side?

[Zod]

???