Difference between normal Virtual Agent and NowAssist for Virtual Agent

swaghosh
Tera Expert

‎06-26-2024 11:08 PM

What is the difference between using normal Virtual Agent and NowAssist for Virtual Agent?
Which offers better functionality?
Is Advanced Work Assignment routing possible using NowAssist for virtual agent chat?

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HrishabhKumar
Kilo Sage

‎06-26-2024 11:18 PM

Hi @swaghosh ,

I'll recommend you to go through this article : https://www.servicenow.com/community/virtual-agent-nlu-articles/now-assist-in-virtual-agent-what-s-n....

 

Thanks,

Hope this helps.

If my response proves helpful please mark it helpful and accept it as solution to close this thread.