Difference between "Achieved" and "Completed" SLA stages in ServiceNow?

[Astik Thombare]

Hi everyone,

Can someone please explain the functional difference between the "Achieved" and "Completed" stages in the SLA in ServiceNow?

I understand both indicate that the SLA has ended, but I’m not clear on when each is used or what exactly distinguishes them.

Thanks in advance!

[Bert_c1]

From a Google Search, 

[Astik Thombare · Accepted solution]

Hi @Bert_c1 ,

Thanks for the reply. In ServiceNow, both Achieved and Completed essentially mean the same — the SLA has met its stop conditions. However, the label shown depends on a system property.

I recently discovered a system property: com.snc.sla.compatibility.

• When this is set to true, the SLA stage is shown as Achieved.

• When set to false, it appears as Completed.

So the difference is just in display behavior controlled by this property.

Ref : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724558

Thanks,
Astik T

[WillieW]

Wow, ask for information, then post about a non-existing system property and accept your own post as the answer. Great way to enhance your status here. But thank you for the KB, which has 'com.snc.sla.compatibility.breach' as the system property name to get the described behavior.