Difference between script actions and script includes?

[chenna]

Difference between script actions and script includes?

[Ankur Bawiskar · Accepted solution]

Hi Chenna,

As such both are unique in their own ways;

I will list down their uses and that should help you differentiate

Script Action - server side

1) Used mostly to perform some transactions or updates asynchronously; such as close child incidents when parent incident is closed

2) requires event to trigger

3) when event is processed script action triggers 

Script Include - server side

1) holds reusable code which can be called from multiple server side scripts; such as business rule, workflow, script action or another script include itself

2) used by client scripts to perform GlideAjax calls

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Sanket Khabiya]

Hello,

Below 2 links can explain you better:

Script Action

Script Include

Regards,

Sanket