Difference between Task SLA and Task OLA in catalog item

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Sachin G K1
Kilo Sage

‎08-18-2022 11:23 PM

Hi All,

  • What is the actual difference between Task SLA and Task OLA?
  • Is always both should be same? 
  • I thought "Task SLA" is related RITM fulfillment and "Task OLA" is related to Task fulfillment(which is present under ritm) is that correct?
  • We populate the TASK due date from flow which we create for creations of tasks in RITM. But how RITM due date gets populated based on "TASK SLA". 

 

Thanks in Advance,

SACHIN G K

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Musab Rasheed
Tera Sage
Tera Sage

‎08-18-2022 11:27 PM

Hello,

This link has everything, Please go through and explore yourself, I would like to answer last line of your question

RITM due date is independent field and in case you are attaching SLA you can simply copy SLA due date to RITM due date field, I don't think there is any other logic.

https://community.servicenow.com/community?id=community_question&sys_id=1d2644d5dba133c4a39a0b55ca96198d

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab

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Musab Rasheed
Tera Sage
Tera Sage

‎08-28-2022 11:28 AM

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards

Please hit like and mark my response as correct if that helps
Regards,
Musab
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