Difference in states between related REQ, RITM and SCTASK

abc1233
Tera Contributor

‎10-17-2023 07:09 AM

When filtering on SCTASKs that are in state Closed Skipped or Closed Incomplete, I can get a list of the SCTASKs and the associated RITMs and REQs.

For any closed incomplete or closed skipped SCTASK, the corresponding RITM and REQ shows state Closed Complete.
I believe this is done automatically at closure of the SCTASK.

This needs to be resolved so that when the SCTASK is closed skipped or closed incomplete, the associated RITM state is also set to closed skipped or closed incomplete.

The state of the REQ should also follow that of the RITM .

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chaudharymahesh
Mega Sage

‎10-17-2023 07:24 AM

You can put the logic in your worlflow or flow to update the RITM/REQ 's state as per your requirement. 

 for ex: if task is close complete then set the RITM state to close complete (using set value activity in workflow or update record action in flow )

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