Different fields visibility based on user department

rah dev
Tera Contributor

4 hours ago

Hi Community, good day, I am stuck in a requirement where I need to control field visibility on the “My Requests” page in Service Portal based on user department. If a user belongs to the HR department, they should see additional fields in the request list, but if the user belongs to the IT department, they should only see limited fields like request number and short description. I want to know the best practice to achieve this, whether it should be handled via widget customization, ACLs, or any other recommended approach. Any guidance or example would be really helpful.

 
Thanks in Advance
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lauri457
Tera Sage

an hour ago

Why does the hr department need to see additional fields on this page? What is the actual business requirement? Are they agents? Instead of trying to modify a page that serves a certain purpose, consider what would be the intended place to view whatever it is they are trying to see. 

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