Different HR Case Count for Users

[SakshyaR]

We’ve observed a discrepancy in the number of HR cases visible to users within our ServiceNow instance. 
• Users with the relevant HR case reader roles such as:
• sn_hr_er.case_reader
• sn_hr_le.case_reader
• sn_hr_core.case_reader
• sn_hr_core.secure_info_reader
• sn_hr_core.content_reader

are seeing a different number of cases among themselves and also when compared to users with admin access.
Any insight would be greatly appreciated.

Thanks

Sakshya Rai

[J Siva]

Hi @SakshyaR 
In HRSD, we have a feature called COE Security Policies.
If any policies are configured under COE Security, users must comply with them.
Even if a user passes the ACL , they must also satisfy the COE Security Policies to gain access.

Check the below community article to understand how it works.
https://www.servicenow.com/community/hrsd-articles/hr-security-evaluation-acl-s-and-coe-security-pol...

Regards,
Siva

[Ankur Bawiskar]

@SakshyaR 

Did you check table level READ ACL?
Did you check HR COE Security rules are restricting?

If my response helped please mark it correct and close the thread so that it benefits future readers.