Image Not Visible in Email Client Template After Moving to Test Environment

[ShreyaN21984755]

Hi Community,

I'm facing an issue related to image visibility in the Email Client Template after moving configurations from Dev to Test environment.

Scenario:

• In the Dev instance, I created an image record and uploaded an image.

• I used the image URL in an Email Client Template, and everything worked fine.

• In dev environment When I clicked on the image URL (from the image record), the image displayed properly in the browser.

• I then moved the configuration (including the image record and the email client template) to the Test environment.

Problem:

• In the Test environment, the image does not appear in the email template.

• When I open the image record and click on the image URL, it throws an error this page isn't available .

[Omkar Kumbhar]

Hello @ShreyaN21984755 ,

You can try below options because,  when we move the configuration the image record from db_image is not captured in update set and you need to again manually upload it. 

 

Option 1: Re-upload the Image in Test

• Go to the Image table (db_image.list) or Attachments.
• Upload the image again manually in the Test environment.
• Update the Email Client Template to use the new image.

Option 2: Export and Import the Image Record

1. In Dev:

   • Navigate to db_image.list
   • Filter for your image.
   • Right-click the record → Export > XML.

2. In Test:

   • Navigate to the same table.
   • Import XML record

Thank you,

Omkar

[Ankur Bawiskar]

@ShreyaN21984755 

did the db_image get captured in update set?

If not then it won't work.

If my response helped please mark it correct and close the thread so that it benefits future readers.