Different users with duplicate names in servicenow

[reddys]

Hi all,

Can someone help me with these questions please, We get user data in to SN from two different directories and it is possible that two different users from different directories can have same username. To bring these users in to servicenow we created a custom field in AD and SN that append domain name to user ID and made it an unique field (coalesce in transform maps) instead of user_name field. This solved our issue and now we have users with duplicate usernames in SN.  

          But does it cause any issues with two different users having same usernames and is it permissible to make a field other than user_name as unique field(coalesce in transform maps).

[Pradeep Sharma]

Hello Sanjeev,

In this case, I think you should set email field as coalesce.

[reddys]

Thank you for reverting back, Some users don't have email ID and the custom field is the only one that is unique.